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Stuart, the product advisor, and his Myers Barrhaven Toyota Management support team take customer and sales service very seriously and to heart. From the moment you call or step in the door, and any time you have an unexpected problem, they take care of you. I have myself worked as a manager in industrial and retail sales management and manufacturing in support of many different industries, and never have I seen a team work so professionally and sync to make sure their customers feel like a car purchase, service appointment, or any other need, is met with the highest standards in customer satisfaction. They set the platinum standard relative to any Fortune 50 company. Fantastic place therefore to buy for yourself or your family a holiday, graduation, or birthday present with the warmest gushy feeling, or snatch the best price in town for an auto/truck. Thanks again Stu, and to all of Myers Barrhaven Toyota, including the the service and admin folks. For the auto brand that is already well known by car magazines, garage repair shops, and test drivers as the “benchmark” in total quality, reliability, low long-term service cost, great price points and customer satisfaction, you and your team take that success and build so much on it. Also special thanks to the nice cafeteria (with a beautiful view of the service bay) that serves great all day food with allergy-free/special-diet options for quick service stops.
2 weeks ago
Brought my car in to get the winter tires installed. I was an hour early so I expected a big wait. Derrick said he would get me in ASAP. I went upstairs to grab a bite (smart idea having hot food available). In 45 minutes my car was ready. The tire change was great (fast), the food was nice and Derrick was amazing. Give that man a raise (or a free lunch!). I am new to Toyota but with service like that I will be back.
3 weeks ago
Brought in 2 cars today for a winter tire swap. Was quite impress with the overall excellent service I receive. Kevin greeted me the moment I walked in the took care of everything. He was knowledgeable and efficient processing my request. My cars were to be there for 2 hours. Rather than wait around the dealership I asked and Kevin was to provide a loaner car so that I can go get dinner while I waited. When I came back my cars where even washed! Will definitely be going back for all my tire swaps in the future. Keep up the great work Kevin!
a month ago
I recently purchased my first vehicle, a Toyota C-HR from James and Ran of Barrhaven Toyota. As this was my first vehicle, I shopped around dealerships in Ottawa and contacted many sales people to see who would be best fit to help me. James was one of the only sales people in Ottawa I was in contact with who took the time to thoroughly and quickly answer the (many) questions I had about the vehicle and the process of purchasing. Ran made the financing portion of the sale quick, painless and easy as well. There were a few issues that arose out of the sale, and James and Ran were quick to communicate to me to find a solution and assure me that things would go as planned - this was very helpful to me. I love my Toyota C-HR and am very thankful for the team at Myers Barrhaven. I will recommend this dealership to anyone in the market for a Toyota.
2 months ago
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